Privacy Notice
Protilife.com considers information regarding your account with us to be confidential. We consider the information you provide to us to be implicitly confidential in the customer-provider relationship that exists.
We as a company are pro-privacy and do not feel it is appropriate when organizations sell personal information about us. Many other Internet Providers, Phone Companies and Broadband providers sell your information to marketing organizations, telemarketers and other companies. We do not.
We are providing a confidentiality policy so you are aware of what information we will not disclose , and in the case that disclosure of your information is required, why we may do so.
It is our policy to not disclose customer information to other organizations, including businesses, under normal circumstances.
This includes, but is not necessarily limited to the following
• Your Name
• Your Address
• Your Phone Number
• Your Email Address
• Your Account Information
• Your Credit Card Information
• Logon-Logoff information
• Email
Many providers archive all of your email that you have sent and received.
Protilife
at this time does not retain copies of your emails.
Generally when you retrieve or delete emails, they are completely removed from our system.
While we consider your information to be precisely that--your information-- there are certain events that may require us to release information about your account.
These reasons could include:
• When ordered to do so by a court.
• When required to do so by government regulations, or complying with the laws of the state, province or the federal government.
• When Protilife.com has reasonable evidence of fraudulent behaviour.
• When Protilife.com feels that there is risk of harm to an individual.
• When the customer participates in sending Unsolicited Commercial Email (SPAM).
• When security of our network, customer’s networks or other networks are at risk due to actions performed by the customer or other providers.
We hope that this Customer Information Confidentiality Policy provides you with peace of mind that we take the customer-provider relationship seriously, and will not unnecessarily disclose confidential information.
Please contact Protilife.com by email if you have any questions.
Protilife.com respects your privacy and will only collect, use, and disclose your personal information in accordance with this Privacy Policy.
This Privacy Policy outlines the type of personal information that is collected by Protilife.com from consumers, suppliers, distributors, service providers, website visitors and other individuals (individuals or you) and how we use and protect it.
This Privacy Policy also tells you what to do if you do not want your Personal Information used for marketing purposes, and how you can change information you have already provided to us.
1. INTRODUCTION
This Privacy Policy applies to Protilife.com and its personnel, representatives and agents. As used in this Privacy Policy, Protilife.com does not include resellers or distributors of Protilife.com products and services. Protilife.com shall comply with Canadian federal and provincial privacy legislation as it is enacted, and applicable privacy legislation in jurisdictions where Protilife.com carries on business. Protilife.com operations in jurisdictions with less stringent privacy laws are expected to make all reasonable efforts to meet the requirements of this Privacy Policy. However, nothing in this Privacy Policy or otherwise will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law or otherwise against Protilife.com or any of its directors, officers, employees, agents or representatives (collectively, the Protilife.com Group); nor will the existence of this Privacy Policy or its application impose any obligations or liability upon the Protilife.com Group, or add to any such obligation or liability, that the Protilife.com Group does not already otherwise have to any individual or person at law or otherwise.
CONSENT
BY SUBMITTING PERSONAL INFORMATION, YOU AGREE TO Protilife.com, USE AND DISCLOSURE OF SUCH PERSONAL INFORMATION FOR THE PURPOSES DESCRIBED IN AND IN ACCORDANCE WITH THIS PRIVACY POLICY AND AS PERMITTED OR REQUIRED BY LAW. Subject to legal and contractual requirements, and reasonable notice, you may refuse or withdraw your consent to certain of the purposes described in Section 3 at any time by contacting us as described in Section 8. If you refuse or withdraw your consent, we may not be able to provide or continue to provide products, services and information which may be of value to you.
2. WHAT PERSONAL INFORMATION DOES PROTILIFE.COM COLLECT?
Personal information as used in this Privacy Policy means information about an identifiable individual, as defined in applicable privacy laws. Personal information may include your name, home address, home telephone number, home e-mail address, preferences and opinions.
Consumers: Protilife.com may collect personal information about consumers when they submit information to our websites, call our Consumer Services Contact Centre or otherwise communicate with us (e.g. to enter a contest, send eCARDs, request information or mailings, buy a product or service, or participate in a survey).
Third Parties: In limited circumstances, Protilife.com may collect personal information about third parties. For example, some of our websites offer visitors the ability to send information to a friend by e-mail (an eCARD). A visitor may provide us with his or her friends name and e-mail address. Please note that Protilife.com will use such information only for the specified purpose (e.g. to send the eCARD) and we will not contact the third party again unless and until the third party contacts us.
Children: Protilife.com is committed to protecting the privacy of children and we do not knowingly solicit information from children under the age of 18, except from time to time at certain websites that are directed to children. If a child under the age of 18 wishes to send us personal information, he or she is required to provide Protilife.com with his or her parents or guardians e-mail address so that we can obtain permission. If a child has already provided us with personal information, his or her parent or guardian may contact us for the purpose of correcting or deleting this information (please see Who to Contact in Section 8 below). We encourage parents of children under the age of 13 to regularly check and monitor their childrens use of e-mail and the Protilife.com websites.
3. WHY DOES PROTILIFE.COM COLLECT PERSONAL INFORMATION?
Protilife.com and its agents, affiliates and service providers may collect, use and/or disclose Personal Information for one or more of the following purposes:
a)
to understand consumer needs and preferences, and to communicate with website visitors and consumers;
b) to administer the Protilife.com Consumer Services Contact Centre and to respond to consumer inquiries;
c) to conduct surveys, contests and promotions;
d) to conduct research and statistical analysis;
e) to distribute Protilife.com newsletters, promotional information, product samples, coupons and other material to individuals who have voluntarily enrolled in our mailing lists and/or e-mailing lists, including via third party mailing houses;
f) to develop, enhance, market, sell, provide and inform individuals of, Protilife.com sproducts and services;
g) to develop, enhance, market, sell, provide and inform individuals of, products and services of third parties, including our affiliates and suppliers, with whom Protilife.com has a commercial relationship;
h) to update and verify Protilife.com databases and information provided by third parties;
i) to monitor communications to ensure the consistency and quality of the products and services of Protilife.com , its affiliates, suppliers, distributors, retailers and other third parties with whom Protilife.com has a commercial relationship;
j) with respect to individual service providers, suppliers, distributors and retailers, to: (1) consider whether Protilife.com or any of its affiliates should establish or continue a commercial relationship, including without limitation, to extend credit and to evaluate credit standing and to match credit bureau or credit reporting agency information, to check references and to confer with banking institutions; and (2) establish and maintain commercial relationships, to provide products and services, administer accounts, make and receive payments, facilitate product delivery and returns, and fulfill contractual obligations;
k) to detect and protect Protilife.com and other third parties against error, negligence, breach of contract, fraud and other illegal activity, and to comply with Protilife.com audit requirements, and to audit compliance with Protilife.com s policies, procedures, laws and contractual obligations;
l) to engage in business transactions that may involve the sale or transfer of personal information, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving Protilife.com or its affiliates or any particular brand, product line or business unit;
m) as permitted by, and to comply with, any laws or regulations; and
n) for any other purpose to which an individual consents.
4. HOW DOES Protilife.com COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
Protilife.com collects, uses and discloses personal information in accordance with the following ten privacy principles which form the basis of this Privacy Policy.
Accountability
Protilife.com is responsible for personal information under its control and has designated Privacy Officers to be accountable for Protilife.com s compliance with this Privacy Policy and applicable laws.
Identifying Purposes for Collection of Personal Information
Protilife.com identifies the purposes for which personal information is collected at or before the time the personal information is collected. Some of the identified purposes for which Protilife.com currently collects, uses or discloses personal information are described in Section 3 above.
Obtaining Consent for Collection, Use or Disclosure of Personal Information
The knowledge and consent of an individual are required for the collection, use, or disclosure of his or her personal information, except as permitted by law. In obtaining consent, Protilife.com uses reasonable efforts to ensure that an individual is advised of the identified purposes for which personal information will be used or disclosed. In determining the appropriate form of consent, Protilife.com takes into account the sensitivity of the personal information and the reasonable expectations of a reasonable person. An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. At that time, Protilife.com will advise the individual of the implications of such withdrawal.
Limiting Collection of Personal Information
Protilife.com limits the collection of personal information, both the amount and the type of information, to that which is necessary for the purposes identified by Protilife.com . Protilife.com collects personal information by fair and lawful means, and not by misleading or deceiving individuals about the purpose for which information is being collected.
Limiting Use, Disclosure, and Retention of Personal Information
Protilife.com does not use or disclose personal information for purposes other than the identified purposes for which it is collected, except with the consent of the individual or as required or permitted by law. Protilife.com retains personal information only as long as is necessary to fulfill the identified purposes.
Accuracy of Personal Information
Personal information held by Protilife.com is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about an individual. Protilife.com does not routinely update personal information, unless such process is necessary to fulfill the identified purposes. We rely on individuals to inform us of any changes to their personal information. To update your personal information, please see Section 8 below.
Security Safeguards
Protilife.com protects personal information by security safeguards appropriate to the sensitivity of the information. Protilife.com uses reasonable efforts and security measures to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, modification, disposal or destruction.
Openness Concerning Policies and Practices
Protilife.com makes this Privacy Policy readily available to individuals in order to provide specific information about its policies and practices relating to the management of personal information. This Privacy Policy is available on the Protilife.com website at www.Protilife.com .ca/privacy.html and upon request to the Consumer Services Contact Centre via the contact information provided below.
Individual Access to Personal Information
Upon written request from an individual, Protilife.com will inform the individual of the existence, use, and disclosure of his or her personal information and, subject to certain exceptions provided by law, will give the individual a reasonable opportunity to review the personal information collected by Protilife.com . Protilife.com will make every reasonable effort to provide personal information in an understandable form within a reasonable time, generally within 30 days, and at minimal cost to the individual. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. If access is denied, Protilife.com will inform the requesting individual in writing.
Challenging Compliance
Consumers may address a challenge concerning compliance with this Privacy Policy to Protilife.com s Consumer Services Contact Centre. Suppliers, resellers, distributors, retailers and other organizations and individuals may contact their Protilife.com representative. If an issue is not resolved, individuals may contact the Protilife.com Privacy Officers. All contact information is provided in Section 8 below.
5. TO WHOM DOES PROTILIFE.COM DISCLOSE PERSONAL INFORMATION?
In addition to the purposes identified above, from time to time Protilife.com may collect or disclose personal information from or to:
a) a person who, in the reasonable judgment of Protilife.com , is providing or seeking the information as an agent of the subject individual, such as a parent or guardian of a child under the age of 13;
b) service providers retained by Protilife.com to perform functions on its behalf or to provide services to Protilife.com , such as advertisers, promotion and mailing houses, market researchers, delivery contractors, auditors, website administrators, data processing, information technology and office services, provided such organization or individual does not collect, use or disclose the personal information for any purpose other than to perform such functions or provide services to Protilife.com ; or
c) any third party where the subject individual consents to such collection, use or disclosure, or as required or permitted by law.
6. PRIVACY AND PROTLIFE'S WEBSITE
COOKIES
When you access Protilife.com websites, we may use a browser feature called a cookie to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the website from which you came, number of visits, average time spent on our website, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our websites that uses cookies. Unless you specifically inform us (e.g. by completing a Protilife.com e-newsletter enrollment form), we will not know who you are. In addition to the identified purposes described in our Privacy Policy, Protilife.com may use this cookie information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our websites and to improve the functionality and content of the websites.
Online and Offline Communications
In order to provide you with a product, service or information, you may voluntarily submit personal information to us for purposes such as registering for our services, obtaining information, corresponding with us, and participating in contests and surveys. We may combine and store personal information about your use of our websites and the online information you have provided with certain other online and offline information we may have collected.
E-Mail Communications
If you subscribe to any of our e-newsletters or other similar website services, Protilife.com may send you e-mail communications with information that may be useful to you, including information about the products and services of Protilife.com , its affiliates and other third parties with whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from Protilife.com . In addition, at any time you may let us know that you wish to discontinue such mailings or contact by contacting the Consumer Services Contact Centre.
Links
Our websites may contain links to other websites which are provided to you as a convenience only. You are advised that other third party websites may have different privacy practices than Protilife.com , and Protilife.com has no responsibility for such third party websites
7. CHANGES TO THIS PRIVACY POLICY
Protilife.com reserves the right to modify or supplement this Privacy Policy at any time. If we make any change to this Privacy Policy, we will post such changes on our website and will be available upon request to the Consumer Services Contact Centre. However, Protilife.com will seek an individuals consent if it seeks to collect, use or disclose his or her personal information for purposes other than those to which the individual has consented unless otherwise required or permitted by law.
8. WHO TO CONTACT AND MAKING CHANGES TO YOUR PERSONAL INFORMATION
Consumers and Website Visitors:
Please contact our Consumer Services Contact Centre by sending an
e-mail to info@Protilife.com or writing to the Protilife.com
Consumer Services Contact Centre,
500 rue Guindon,
Sainte-Eustache
Quebec, Canada
J7R 5B4
if you have any questions or comments about this Privacy Policy or to do any of the following:
* to correct, update or delete your personal information from our records
* to correct, update or delete personal information that your child under age 18 has provided to Protilife.com
* to unsubscribe from mailings and other Protilife.com contact
* to report any suspected violations of this Privacy Policy
Protilife.com Service Providers, Suppliers, Distributors, Retailers and for all other privacy-related inquiries:
If you have questions or comments about this Privacy Policy, please contact the Protilife.com representative that you correspond with in the normal course of your business relationship with Protilife.com . If any privacy-related issues or questions are not resolved through our representative, please write to our Consumer Services Contact Centre at the address noted above.
